Standard service days are Monday–Thursday. Weekend service is limited and by request only.
Scheduling is route-based — we typically group 3–5 generator units per service day to keep pricing fair and service consistent. We do not guarantee a fixed arrival time. We confirm the service day and arrival window by your selected contact method, typically 24–48 hours prior and again day-of.
A $50.00 scheduling deposit is required to reserve route space. The deposit is applied to your total invoice. The deposit is 95% refundable if cancelled before the confirmed service day/arrival window (5% is retained to cover incurred processing fees). No-access or no-show may forfeit the deposit due to reserved route space and travel costs.
$349.99 covers standard annual maintenance per unit. Additional parts or repairs are quoted separately and require your approval before any work beyond the standard service is performed.
Customer must provide safe access to the generator — clear pathway, pets secured, gate codes provided in advance, or lockbox available. If access is unavailable at the time of arrival, service may be rescheduled and a trip charge may apply. See the Liability Release for full access terms.
We may reschedule for severe weather, unsafe site conditions, equipment failure, or personal emergencies. If we reschedule, your deposit rolls forward to the next available route day — no penalty to you.
Outside-zone visits (beyond the approximately 3-hour service ring) are scheduled when grouped work exists in that area. Travel surcharges may apply and will be disclosed before scheduling is confirmed.
We focus on retail maintenance and repair. We do not process manufacturer warranty claims — those must be handled through the original dealer or manufacturer's service channel.
Program: Wired Up Brothers LLC Service Notifications
By providing your phone number you agree to receive service-related text messages from Wired Up Brothers LLC, including appointment confirmations, arrival window notifications, technician en-route alerts, and service completion notices. Message and data rates may apply. Message frequency varies based on your service schedule, typically 4–7 messages per appointment.
For help call (276) 620-8227 or reply HELP.
To stop receiving messages reply STOP to any message or call (276) 620-8227.
Carriers are not liable for any delayed or undelivered messages.
Wired Up Brothers LLC reserves the right to update these terms. The version in effect at the time of your booking deposit governs that service engagement.